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Refund Policy

Effective Date: 12/29/2024

At Mywen Store, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, please review our refund policy below:

1. Eligibility for Refunds

  • Returns: You may return items within 30 days of the delivery date for a full refund, provided they are in their original condition, unworn, and with all tags attached.
  • Non-Returnable Items: Certain items, such as personalized or custom products, may not be eligible for returns. Please check the product description for any specific return restrictions.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service at mywenson50@gmail.com to request a return authorization.
  2. Once approved, securely package the item(s) and include your order number and a brief note stating the reason for the return.
  3. Ship the package to the address provided in the return authorization email. You are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Process

  • Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above, then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7] days of delivery. We will arrange for a replacement or refund as appropriate.

6. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at:

  • Email:  mywenson50@gmail.com

Thank you for shopping with Mywen Store We appreciate your business and are committed to ensuring your satisfaction!